The UK Gambling Commission has imposed a financial penalty of £150,000 on Holland Park Leisure Limited, the operator of three adult gaming centres located in Leicester city centre, after the company failed to join the mandatory multi-operator self-exclusion scheme required under Social Responsibility Code Provision 3.5.6.

This enforcement action stems from the operator's ongoing failure to participate in a scheme designed to let players exclude themselves from multiple land-based venues at once, and the commission identified the breach as particularly serious because Holland Park Leisure Limited had received prior warnings about non-compliance yet continued to supply misleading information without completing any remedial steps.

According to the commission's public statement the penalty reflects both the direct violation of the code provision and the additional circumstances that made the case more severe, including the operator's history of receiving formal notification that it must join the scheme along with subsequent representations that did not match the actual status of its membership application.

The multi-operator self-exclusion scheme operates as a centralised system allowing individuals to bar themselves from all participating venues through a single process, and land-based operators holding relevant licences must maintain active membership to meet their social responsibility obligations under the current regulatory framework.

Social Responsibility Code Provision 3.5.6 sets out the specific duty for operators of adult gaming centres to join and maintain participation in the multi-operator self-exclusion scheme, and compliance with this provision forms part of the broader conditions attached to operating licences issued by the commission.

Failure to meet this requirement leaves venues unable to honour self-exclusion requests across multiple sites, which reduces the effectiveness of tools intended to support players who wish to limit their access to gambling premises in a given area such as Leicester city centre where the three Holland Park Leisure Limited centres operate.

The commission noted that Holland Park Leisure Limited had been warned previously about its non-compliance with the scheme membership requirement, and the operator then provided information that later proved inaccurate while still failing to complete the necessary steps to join.

These elements combined to elevate the seriousness of the case because regulators expect operators to respond promptly to compliance concerns and to supply accurate updates on their progress toward meeting code obligations, and the absence of remedial action after the initial warning contributed directly to the final penalty amount of £150,000.

Holland Park Leisure Limited holds an operating licence that covers the management of adult gaming centres, and the three venues in Leicester city centre fall under the regulatory oversight of the UK Gambling Commission which monitors adherence to both social responsibility and anti-money laundering standards across all licensed premises.

The commission maintains a public register that records enforcement actions taken against licence holders, and this particular decision has been documented with reference to the specific breach of Provision 3.5.6 along with the aggravating factors that shaped the outcome.

Other operators of adult gaming centres and similar venues continue to face the same mandatory requirement to participate in the multi-operator self-exclusion scheme, and enforcement decisions such as this one illustrate how the commission applies penalties when prior warnings do not result in corrective measures.

The case underscores the importance of accurate reporting during compliance interactions because misleading information provided after a formal warning can increase the financial and regulatory consequences that follow.

The £150,000 penalty imposed on Holland Park Leisure Limited stands as a recorded enforcement outcome that directly addresses a breach of Social Responsibility Code Provision 3.5.6 and the additional factors of prior warning and misleading information, with the full details available through the commission's published materials at the official announcement page and the related public register entry at the actions register.

Operators across the sector receive ongoing reminders of their obligations under the code, and this decision supplies a clear reference point for how the commission handles instances where membership in the multi-operator self-exclusion scheme remains incomplete despite earlier notifications.